Our Blog

Take a look at what we have been talking about

28 Apr

Posted by Emma Stewart

Email marketing is one of the most cost-effective tactics for driving customer engagement, sales and retention. It’s also the preferred communication channel for consumers, with 77% of consumers saying that they prefer to receive permission-based marketing communication via the channel, according to a study by ExactTarget. Here at Star Digital, we’re constantly being asked what is the best email marketing software. While there’s no single solution that fits all requirements, there are some great email marketing solutions that allow you to manage and segment your contacts, create custom email templates and view a suite of insightful reporting that you can use to optimise campaigns. Our resident email expert, Hannah, put SendGrid to the test against IBM Marketing Cloud, to see...

Continue Reading
07 Oct

Posted by Roger Martin

Star Digital have been a Silverpop Sure Agency for a good few years now, we backed the technology because of the vision for one to one communications and a move towards behavioral marketing and automation. The platform has served our clients well, and it only got better when we heard that IBM, the Big Blue, inventors of Watson the cognitive computing architecture, had acquired Silverpop as part of its mission to further enhance its digital marketing intelligence portfolio. Amplify, the annual event held by the Silverpop team in London was a different event this year. With several tracks per session and a big presence from IBM you could feel that the platform was already developing rapidly. There was a genuine excitement from the team and attendees. I wanted to pull out some of ...

Continue Reading
23 Jan

Posted by Leanne Town

The start of a new year brings about new hopes and expectations in people, be it renewing that gym membership, embarking on a detox or clearing out old clothes. This should be the same for businesses too. Think about using this post-Christmas quiet period wisely. Star Digital recommends spending the time reviewing the previous year and using the learning outcomes to plan ahead to get the best out of your business and your staff in the New Year. Digital assets It is always a good idea to audit your assets in this downtime, such as your website, SEO or Adwords campaigns. This will ensure they are continuing to deliver on your business objectives or if not, it gives you the perfect opportunity to make any required changes. Much like a running race, by getting your website or onlin...

Continue Reading
13 Nov

Posted by Leanne Town

With consumers starting as early as September to hit the pavement for their Christmas shopping it is vital that companies are ready. Early Christmas marketing campaigns will enable you to be at the forefront of consumers’ minds in these early shopping stages! Star Digital offers many campaign ideas to our clients around this festive period. We are able to produce email broadcasts, customise website banners and implement changes in their Adwords account to improve search rankings relevant to Christmas. This is part one of a series of posts where we will offer hints and tips around the services we can provide to you around the Christmas period. Keep your eye out for our others… Part One: Let’s talk about email campaigns Consumers are now spending more time online with 52...

Continue Reading
24 Jul

Posted by Lorna Casswell

It’s a known fact not everyone who puts something into their basket is going to end up buying, but even a small decrease in the amount of people who abandon their baskets could make a big difference to your bottom line. In today’s post we’ve got four ideas on how you can reduce the number of people who abandon their basket. 1. Make all delivery, returns and pricing information clear If delivery information is not clear at the product or category level it’s likely people will put items into their basket just to find out information, such as the cost of delivery. Avoid this kind of activity, which will skew your basket-to-sale conversion rates, by presenting all necessary information at the right time. Make it easy for people to see how much their item is including VAT, sho...

Continue Reading
09 Jun

Posted by Lorna Casswell

Whether your business is purely online, or whether you have bricks and mortar premises, increasing leads and sales is a constant challenge, as is encouraging customer loyalty. Email marketing is an excellent way to use the customer and client data you already store to drive up conversions, quickly and easily, in a measurable way. Today’s blog post discusses some of the main reasons why email marketing should be an essential element of a business’s marketing activities: Increase Sales or Leads This is the obvious one, but we had to mention it. If you have a database of existing customers or clients then tapping into them can lead to more sales and leads. Sending them details of any special offers you are currently running, or perhaps offering them a bespoke offer, can encoura...

Continue Reading
31 Jan

Posted by Lorna Casswell

If you’ve taken the opportunity, time and budget to get your company website up and off the ground, the likelihood is now you need it to start working for your business. It’s possible your website needs to deliver leads, sales or enquiries, and it’s most probable it needs to start delivering these things, fast! In this post we talk through just some of the things you need to consider when it comes to marketing your new website to help make your campaigns as successful as possible. Priorities First things first – you need to think about what is most important to your business, and your website marketing plan then needs to reflect this. For example, it’s possible your website has to start featuring blog posts and new content immediately, if this is the case you need to...

Continue Reading
23 Jan

Posted by Lorna Casswell

Following on from our post on Thursday, where we looked back at the digital marketing challenges we faced in 2013, we’re now looking ahead to this year. We think 2014 will be about continuing to target people on the go, and on the ever-increasing array of social channels. We think personalisation is going to become key, if it’s not already, and we’re sure content will continue to be king. We’ve explored each of our predictions in more detail below. We’ve considered what they mean to you and your business, and why considering them will drive your conversions up. Mobile If you’re not already considering mobile searchers, then you’re missing a major trick. The number of people searching on Google, reading emails and using APPs on mobile devices is increasing every m...

Continue Reading
21 Mar

Posted by rogerm

Direct mail is dead? I keep hearing this, but I also look at stats from various campaigns and see that a combination of direct mail and email seems to get the best results. In fact with the overall drop in direct mail and the exponential increase in email we could argue that cut through and conversion of well thought out highly personalised direct mail could result in improved conversions in the coming year. However, as the economic outlook continues to be uncertain for the UK I fear a number of companies will cut back their direct mail in favour of cheaper alternatives such as email and add to their overall woes. It all comes back to multiple channel marketing. You need a good mix, and swapping your DM for email isn't likely to cut it. We've met with some very bright companies...

Continue Reading
18 Nov

Posted by rogerm

There is a newly passed amendment to the UK Companies Act means that any UK company has now, by law, to include the following information in their email footers (this means general email not e-mail marketing although best practice would suggest inclusion): Your company name Your registration number and registered address (if registered)* Your place of registration (e.g. England and Wales) *it is not sufficient to just include a vaild address, it must be your registered address.

Continue Reading