Shopify agency UK

The onboarding process for new clients is a crucial step in establishing a successful and productive relationship. Once a client expresses interest in our services, our dedicated team takes charge. The process typically begins with an initial consultation to understand the client's specific needs, goals, and expectations. We then gather all necessary information and documentation required for the project. Next, we create a tailored onboarding plan, which includes setting up necessary accounts, configuring software or platforms, and conducting any required training sessions. Throughout the process, our team maintains open lines of communication, ensuring that the client is informed and engaged. We strive to provide a smooth transition by addressing any questions or concerns promptly. Ultimately, our goal is to make the onboarding experience seamless, efficient, and tailored to each client's unique requirements.

Yes, we provide comprehensive post-launch support and training to ensure a smooth transition and ongoing success, we can either do this over a Zoom call or arrange for you to come to our Northampton office or alternatively we can come to you, whatever suits you best. Our team is available to address any technical issues, answer questions, and provide guidance even after the launch phase. We understand that implementing new solutions can come with challenges, and we are committed to assisting our customers throughout their journey. Whether you need assistance troubleshooting, exploring advanced features, or expanding your team's proficiency, we are here to support you every step of the way.

First and foremost, our team consists of highly skilled and experienced web developers who stay up-to-date with the latest technologies and industry trends. This allows us to deliver cutting-edge solutions that are both innovative and reliable. Additionally, we prioritise understanding our clients' unique needs and goals, tailoring our approach to ensure the best possible outcomes for their businesses. Our commitment to clear and transparent communication ensures that our clients are actively involved throughout the development process, resulting in a collaborative and successful partnership. Furthermore, we emphasise delivering exceptional customer service, providing timely support and assistance even after the project is completed. Overall, our combination of technical expertise, client-centric approach, and dedication to customer satisfaction sets us apart and positions us as a trusted and preferred choice in the web development industry.

No, all our costing is transparent and upfront. We believe in maintaining clear and open communication with our clients throughout the entire build process. In the rare event that something unexpected arises, we prioritise informing our clients promptly and providing them with a thorough explanation of the situation. We want our clients to be well-informed and understand the reasons behind any unforeseen costs. Ultimately, the decision to proceed with these additional expenses lies with the client.

Throughout the development process, we prioritise maintaining regular check-ins with our clients to ensure that we remain aligned in our objectives and goals. This proactive approach enables us to minimise unnecessary changes, avoid incurring additional costs, and prevent any delays in the go-live date. By consistently communicating and collaborating with our clients, we can address any concerns or evolving requirements promptly, making necessary adjustments along the way. This approach fosters a transparent and collaborative relationship, allowing us to deliver a high-quality product that meets the client's expectations within the agreed-upon timeline and budget.

Depending on the complexity of the development, our typical timeframe for completion ranges from 6 to 8 weeks. This estimate takes into consideration various factors such as the scope of the project, the number of features or functionalities involved, and the level of customisation required. Smaller or less intricate projects may be completed closer to the 6-week mark, while larger and more intricate projects might require the full 8 weeks. It's important to note that this timeframe is a general guideline and can vary depending on specific project requirements, client collaboration, and any unforeseen challenges that may arise during the development process. We strive to provide efficient and timely delivery while maintaining the highest standards of quality, ensuring that your project is completed within a reasonable timeframe that meets your expectations.

We offer a retainer model that provides you the freedom to purchase the exact number of hours you need. This flexible arrangement allows you to mix and match our expertise in design, development, and marketing, catering to your unique requirements. Each month, these hours reset, and you will receive a detailed invoice that breaks down the work completed.

Alternatively, we understand that some projects may call for a one-time engagement. In such cases, we diligently assess the scope of the job and provide you with an estimate. Once you accept our proposal, we promptly schedule the work. Our commitment to transparency shines through our internal planning software, Asana. Through this platform, we organise the tasks, invite you to track our progress, and provide an expected completion date. You can actively participate by commenting on the tasks and even inviting other team members to collaborate.

Moreover, we recognise that substantial projects may require a more manageable payment structure. To accommodate this, we are open to splitting the payments into smaller, agreed-upon sums. Many of our clients find it convenient to proceed with a 50% deposit at the project's outset and the remaining 50% upon their final approval.

Once an invoice has been sent to you we work on a 30 day plan which allows you 30 days from when the invoice was sent to make the payment. Ultimately, our goal is to make the process as seamless as possible for you. We pride ourselves on tailoring payment plans to suit each client's specific needs.

Experience peace of mind with our unwavering commitment to excellence. Our work is backed by a rock-solid guarantee, safeguarding you against any pesky bugs or glitches that might creep up after your website takes flight. But we don't stop there. Our dedicated team is on standby, ready to provide continuous support to keep your website at the forefront of performance and functionality. For a full 30 days after the launch, we'll address any issues stemming directly from our work. And even beyond that, our flexible support packages offer an array of options for ongoing development, marketing, and design, ensuring your online presence evolves and thrives long after the initial launch.